Dotloop FAQ

The Basics…
Create loop, name loop, go to View Details.  On the Details page, select a Transaction Type, Loop Status, and select a Role for yourself.  Then add your clients and anyone else involved in the transaction.  The Details page is what autofills info to your forms so fill out as much as you can.  When finished, Save, Go Back to Loop and start working on Documents.  Click Add Documents, Add From-Templates, Fill Out Forms and then Print or Share for Esignatures.

How do dotloop accounts get set-up for new agents?
An office admin adds incoming agents to the dotloop office dashboard using their name and email address.  This triggers an automatic email from the system to the agent.  The agent clicks “Learn More” in the email and is then able to create a password.  Their login info is their email address and whatever password they just created.

Who sets up new agent accounts?
Lancaster Region- each office admin
Harrisburg Region- Marilyn Myers
York Region- Chris Thomas
Maryland Region – Pat Windisch
Wyomissing- Sherri Kaminski
Schuylkill Haven- Breana Martin

What happens if the agent deletes the email to create their account?
The office admin can check in the people section of the office dashboard to see if the agent has logged in yet.  If they haven’t logged in, the admin can remove them and then add them back; this will resend the email allowing them to create their account.

Where do I go to login?
There is an icon on HomesaleCenter.com or they can go directly to http://dotloop.com.

What happens if I forget my password?
They would need to go to dotloop.com – click Sign In – click Forgot Password to reset it.

What is the best browser to use?
https://support.dotloop.com/hc/en-us/articles/205790848-Browser-Maintenance
Google Chrome- Windows 10, Windows 7, Mac OS,
Microsoft Edge – Windows 8

Is there an app?
They currently have an ipad and iphone app.  They’re still working on the android app; for now use the Google Chrome browser.

What if an agent’s contact info and office info isn’t populating on their forms?
Their office information pulls from their profile.  To access their profile they hover over their photo (or the far right person icon if their photo hasn’t been uploaded) and then click My Account.  This is where they fill in Company Name, Office Phone #, and Office Address.  On the left side under Settings is where they put their name and their cell phone number.  Once they create a loop, they need to be sure they’re selecting their role as Listing Agent or Buying Agent.

How does an agent hand in their file to the office admin?
Once all signed/finalized documents are in the loop (all old versions are archived) and they’re ready to hand it in, they click Submit for Review (top right corner of their loop).

I can’t find a loop, it’s gone…
https://support.dotloop.com/hc/en-us/articles/202789913-My-loops 
Loops are not gone because they can’t be permanently deleted; they can be archived or marked as sold.  Loops are stored in an agent’s account for 5 years (that is our company purge policy).  Filters control which loops agents are seeing.  If they can’t find a loop, they need to go to Filter and adjust the Loops Statuses that they have checked.  The ones that are checked is what they’re opting to see in their account.

Where does the client’s mailing address go?
Click View Details.  Then go to Add Person and put in your client name and Role then click Add Person.  Once your client has been added, click More and fill in their mailing address.  This is also where you put the Broker name and office info if you’ve added the Co-op Agent.


Documents in my loop are gone..

https://support.dotloop.com/hc/en-us/articles/204105376-Documents-in-my-loop-are-missing-not-visible
Documents in a loop can’t be deleted; they can only be archived.  Click Show Archived to see them.  If you need to restore a document, click the drop down to the right and click Unarchive.  Then click Hide Archived to return to the normal view of your loop.

What types of files can be uploaded to dotloop?
Only pdfs.  If the file is a jpg, word doc, etc it needs to be converted to a pdf.  It can be printed and then scanned back in or a pdf converter can be used.  These are two free options: PDF 995 or Bullzip

My Client isn’t seeing the email with the docs that I shared..
Have them check their spam/junk folder.  Go into your loop, and check the Activity Log to make sure you shared the documents.  Then, scroll to the people section and double check that you typed the email address in correctly (click on the current email address to edit and fix it if needed).  Select the docs that you Shared, click Share, click the drop down to the right of your client name and click Reshare to push the email out again.

My clients can’t sign..
https://support.dotloop.com/hc/en-us/articles/204105276-My-clients-cannot-sign
Check in the people section of your loop that their Roles are accurate (Buyer or Seller). Then select the docs that you shared, click Share and make sure they have Can Sign permission.

I’m working with another agent, lender, title person, inspector, etc that doesn’t use dotloop and prefers to receive a pdf, how do I do that in dotloop?
https://support.dotloop.com/hc/en-us/articles/204105386-How-do-I-send-a-PDF-from-my-loop-to-other-people-
Select the docs, click Share, select the person that you’re sending them to, click Show Options (bottom left corner of share screen), then check next to Attach PDF to email.  Click Share to send.

What is the difference between a PDF and an Interactive Document in dotloop?
https://support.dotloop.com/hc/en-us/articles/204105366-What-is-the-difference-between-a-PDF-and-an-interactive-document-in-Dotloop-
Interactive documents have been made available to you by your brokerage and are in the office templates in dotloop; you can type on an interactive document and fill it out.  With a flat pdf, you need to drag and drop fields to make it interactive.

I have a pdf in my email, how do I add it to my loop?
Open the email with the attached pdf and click Forward.  Go into your loop, click Add Document, Add From-Email.  Go back to the email that you are forwarding and in the To: spot, paste.  Click Send to send the email.  Go back into your loop and refresh your screen.

How do I make changes or edits on a flat pdf that is in my loop?
https://support.dotloop.com/hc/en-us/articles/202789543-Upload-and-edit-your-PDFs
Once you open the pdf in your loop, you’re able to drag and drop text fields, signature boxes, initial boxes, etc to make your pdf interactive.

How do I move documents from one folder to another or one loop to another loop?
Select the documents, click Copy To, To Loop, select the loop that you want the document in, select the folder, click Copy.

How do I convert a dotloop interactive document to a flat pdf?
Select the documents, click Copy To, change to flat pdf, To Loop, Select Loop, Select Folder, click Copy.

How do I have a POA sign using dotloop?
Put the seller’s name in with the Seller Role and use the POA’s email address.  Share the document.  Once the POA clicks View Documents and clicks the first signature/initial field, they will get an Adopt Your Signature pop-up.  They will change it the client name from John Smith to Jane Smith POA and then start signing.  (this is the same process for an LLC)

I’m the agent and the client, how do I do this in dotloop?
https://support.dotloop.com/hc/en-us/articles/204105286-I-m-the-agent-and-the-client-what-is-the-best-way-to-do-this-in-Dotloop-
You’re only able to have one role in a loop.  Assign yourself as one role and then when you open the document, manually click the signature/initial spots for the other role and sign them.

I misspelled my someone’s name or email address, how do I fix this?
https://support.dotloop.com/hc/en-us/articles/204105176-I-misspelled-someone-s-name-email-How-do-I-fix-this
Go into your loop and scroll down to the people section.  Click on the current email address to edit it.  To edit their name, click the drop down to the far right and click Edit.  If they haven’t created a dotloop account, you’re able to edit and fix their name.  If they’ve already created a dotloop account then they need to login and go to My Account-Settings and change it.  If you need the name fixed on your forms, next you want to select all of those docs and click Open.  Go to Other Actions – Autofill.  Double check that the correct info is on the pop-up and then click Autofill.  On the next pop-up click Overwrite.

I have a typo in the address, need to change the price, a date, etc…
Go to View Details, change the necessary field.  Then open the documents that need updated.  Go to Other Actions – Autofill.  Double check that it is updated on the Autofill pop-up and click Autofill.  On the next pop-up click Overwrite.

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